Delivery and Returns

Your order is prepared once card payment is approved or, for orders paid by bank transfer, once the payment reaches our account. Order status is notified by email.

Products in stock are usually shipped on working days; the estimated delivery time is shown on the product page or in the order summary. In any case, delivery may not exceed thirty days from the order date. Deliveries are made to addresses within Türkiye.

Any shipping cost is shown separately in the order summary before you confirm the order. Some chemical products classed as dangerous goods may be subject to special transport conditions; this is stated in the order summary.

When receiving the package, check it for dents, tears, wetness or leaks. Do not accept a damaged package, or have the courier record a damage report; without a report, transport damage is difficult to establish.

Individual customers may return a product without giving a reason within fourteen days of the day they received it:

• Send your return request with your order number through one of the channels below.
• Send the product with its invoice and all parts within ten days of your notice, using the cargo company we specify. In this case the return shipping cost is borne by us.
• The refund is made after the product reaches us and has been checked.

• By post: İvedikköy Mahallesi Anadolu Bulvarı 21/39 Mega Bulvar Plaza
• By email: info@aydinticaret.com.tr
• By phone: +90 312 504 26 06

• Goods prepared according to the BUYER’s requests or personal needs (for example paint mixed to a colour code supplied by the BUYER, or products cut to size).
• Goods that deteriorate quickly or may pass their expiry date.
• Goods whose protective elements such as packaging, tape, seal or wrapping have been opened after delivery and which cannot be returned for health or hygiene reasons; chemical products whose lids have been opened (paint, varnish, hardener, thinner, filler, adhesive, etc.).
• Goods which, after delivery, are by their nature inseparably mixed with other items.
• Goods whose price depends on fluctuations in the financial markets beyond the SELLER’s control.

If a product is defective, incomplete or different from your order, let us know; notifications with photos and the order number are resolved faster. In this case shipping and return costs are borne by us and you may exercise your optional rights under Law No. 6502 (refund, price reduction, repair or exchange).

Refunds are made within fourteen days at the latest from the date your withdrawal notice reaches us, using the payment method you used. The time for a card refund to appear on your account depends on your bank; for instalment purchases the refund may be reflected in instalments according to the bank’s practice.

The right of withdrawal does not apply to purchases made for commercial or professional purposes; returns and exchanges are assessed according to the quotation and order terms. Under Article 23 of the Turkish Commercial Code, defects that are apparent on delivery must be notified within two days, and defects that are not apparent must be inspected and notified within eight days.